Privacy Policy
At KafalMart, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our web and mobile applications.
Last updated: August 2026
1. Overview & Scope
This Privacy Policy applies to the KafalMart mobile application (iOS and Android), web platform, and related delivery services operated in Pithoragarh, Uttarakhand, India. By accessing or using our services, you consent to the practices described in this policy.
2. Information We Collect
Account & Profile Data
When you register on KafalMart, we collect personal information including your full name, email address, phone number, and account credentials.
Delivery & Location Information
To deliver groceries and restaurant orders accurately, we collect your delivery addresses and device location data (when permitted by your app settings).
Transaction & Payment Details
We store order history, items purchased, invoice totals, and payment confirmation statuses. Payments are processed securely via PCI-compliant payment gateways (UPI, Cards, Net Banking). KafalMart does not store raw credit card numbers or PINs.
Technical & Device Log Data
We automatically gather IP address, device type, operating system, app version, crash reports, and performance analytics to ensure app stability.
3. How We Use Your Information
- To fulfill, deliver, and manage your grocery and food orders.
- To send order status updates, delivery notifications, and transactional receipts.
- To verify user identity and prevent unauthorized access or fraudulent activity.
- To provide customer support through our helpline and ticket system.
- To improve our app navigation, inventory availability, and overall user experience.
5. Security & Data Retention
We employ strict security measures including SSL/TLS encryption for data transmission and access control for database storage. We retain personal data only for as long as your account remains active or as required by applicable tax, legal, and regulatory requirements.
6. Account Deletion & User Data Rights
In accordance with Apple App Store policies and privacy laws, you have full control over your personal data:
How to Request Account & Data Deletion:
- Visit our Support Center (/support) and select "Account & Data Deletion Request" in the support form.
- Alternatively, send an email to order.kafalmart@gmail.com with the subject line "Account Deletion Request" including your registered phone number or email.
7. Contact Information
If you have any questions, concerns, or privacy grievances, please reach out to our privacy team: