Terms & Conditions

Kafalmart is a technology-enabled platform that facilitates the delivery of: • Restaurant Food Orders • Groceries & Daily Essentials • Dairy Products • Stationery Items • Intracity & Intercity Parcels • Other products and services available on the platform Kafalmart primarily acts as a delivery and logistics facilitator between users and sellers.

All orders placed through the platform are subject to acceptance and availability from respective merchant partners. Kafalmart reserves the right to refuse, cancel, or limit any order due to: • Product unavailability or inventory shortages • Operational limitations and adverse weather conditions in hill terrain • Pricing or menu errors • Fraud prevention and security measures • Legal or regulatory requirements

Delivery charges displayed on the platform apply to the delivery and logistics services provided by Kafalmart riders. By placing an order, customers acknowledge and agree to the delivery charges displayed at checkout before order confirmation. Charges may vary based on distance, order weight/volume, delivery time window, road conditions, and operational parameters.

Partner restaurants, grocery merchants, dairy suppliers, stationery vendors, and other sellers are solely responsible for: • Product quality, freshness, and authenticity • Hygienic and compliant packaging • Accurate quantity and specifications • Product descriptions and ingredient declarations • Pricing accuracy and legal billing compliance

Restaurants remain solely responsible for food preparation, ingredients, hygiene standards, food temperature, taste, packaging integrity, and food safety standards. Kafalmart's role is strictly limited to facilitating the order collection from the vendor and rapid doorstep delivery. Food complaints or discrepancies are handled per our Refund & Complaint Policy.

Kafalmart collects information such as name, contact number, delivery address, order details, and GPS location solely for order fulfilment, delivery logistics, customer support, and legal compliance. We never sell or rent customer data. For full details on user rights and account deletion, review our Privacy Policy.

• Provide accurate recipient details and complete street/landmark addresses. • Maintain responsiveness by phone during delivery arrival. • Treat delivery riders and support representatives with courtesy and respect. • Refrain from abusive, harassing, or fraudulent behavior on the platform.

• Defects or preparation issues originating from third-party vendor products. • Unforeseen transit delays caused by landslides, road blockages, heavy rain, or natural calamities. • Indirect, punitive, or consequential damages arising from app usage. Kafalmart's total aggregated liability for any proven claim shall not exceed the actual value paid for that specific order.

Kafalmart reserves the right to amend or update these Terms & Conditions at any time. Updates are posted directly on this page with an updated revision date.

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. All disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in Pithoragarh, Uttarakhand.