Terms & Conditions
These Terms & Conditions govern your access to and use of Kafalmart's website, mobile application, and related services.
Last updated: June 2026
Important Notice
Kafalmart acts primarily as a delivery and logistics facilitator connecting customers with restaurants, merchants, vendors, and parcel service providers in Pithoragarh, Uttarakhand.
1. Nature of Services
Kafalmart is a technology-enabled platform that facilitates the delivery of:
- • Restaurant Food Orders
- • Groceries
- • Dairy Products
- • Stationery Items
- • Intercity Parcels
- • Other products and services available on the platform
Kafalmart primarily acts as a delivery and logistics facilitator.
2. Order Acceptance
All orders are subject to acceptance and availability.
Kafalmart reserves the right to refuse, cancel, or modify any order due to:
- • Product unavailability
- • Operational limitations
- • Pricing errors
- • Fraud prevention measures
- • Legal or regulatory requirements
3. Delivery Charges
Delivery charges displayed on the platform apply to the delivery and logistics services provided by Kafalmart.
Charges may vary based on distance, order value, location, service type, and operational requirements.
4. Product Responsibility
Restaurants, merchants, dairy suppliers, stationery vendors, and other sellers are solely responsible for:
- • Product quality
- • Freshness
- • Packaging
- • Quantity
- • Product descriptions
- • Pricing accuracy
- • Compliance with applicable laws
5. Food Delivery Services
Restaurants remain solely responsible for food preparation, ingredients, hygiene standards, food quality, packaging, freshness, and safety.
Kafalmart's responsibility is limited to order collection and delivery.
6. Intercity Parcel Services
- • Parcels must contain lawful items only.
- • Parcels must be properly packed and secured.
- • Parcel contents must be accurately described.
7. Customer Information & Privacy
Kafalmart may collect:
- • Name
- • Mobile Number
- • Delivery Address
- • Email Address
- • Order Details
- • Location Information required for delivery
Information is collected solely for order processing, deliveries, customer support, service improvement, and legal compliance.
Kafalmart does not sell or rent customer information to unauthorized third parties.
8. User Obligations
- • Provide accurate and complete information.
- • Use the platform lawfully and responsibly.
- • Cooperate with delivery personnel and support staff.
- • Refrain from abusive, fraudulent, or unlawful conduct.
9. Fraudulent Claims
False statements, manipulated evidence, AI-generated images, misrepresentation of facts, or fraudulent transactions are strictly prohibited.
10. Limitation of Liability
- • Product quality issues originating from third-party vendors
- • Restaurant-related deficiencies
- • Delays caused by weather, traffic, strikes, or natural disasters
- • Indirect, incidental, or consequential damages
11. Modifications
Kafalmart reserves the right to amend, update, or modify these Terms & Conditions at any time.
Continued use of the platform constitutes acceptance of the revised Terms & Conditions.
12. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the competent courts in Pithoragarh, Uttarakhand.
13. Contact Information
For support, complaints, or legal inquiries:
Kafalmart
By using Kafalmart's services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.